APPLICABILITY OF THE AGREEMENT
This agreement encompasses the legal terms and conditions for Go2Fly and its affiliated companies to
proffer its services to the clients, who intend to make a purchase or enquire the products or services
provided by Go2Fly from its website.
USER’S RESPONSIBILITY OF COGNIZANCE OF THE AGREEMENT
The users, who are approaching to Go2Fly to purchase or even enquire any product or service provided
by Go2Fly are expected to read, understand and abide by the terms and conditions and other rules and
regulations of the agreement in order to avail the required services.
For maintenance or security reasons, Go2Fly reserves the right to discontinue or terminate the access of
its user/users to its website or any other associated channels.
There are certain products and services (such as hotel properties) you will find in the website, which are
originally consolidated from third party suppliers. In addition to this, the other services particularly
provided by Go2Fly, such as flight tickets, holiday packages etc. are deemed to be a part of the
agreement and even in the conflict between the terms of service and the agreement, the terms of this
agreement shall prevail.
The rights shall be entitled to the service provider to govern or change or update any particular feature,
service or product, offers or the operating guidelines and rules and policies. Users shall be responsible to
ensure their compliance with the rules and regulations and policy.
THIRD PARTY ACCOUNT INFORMATION
Go2Fly provides its users with personal Account Access Service in its Go2Fly website users authorize
Go2Fly and its agents to access third party sites, including that of banks and other payments gateways
users use for the online transactions while purchasing any service or product.
While registering, or signing up to the Go2Fly account, users are required to choose a passport and are
responsible to maintain the confidentiality of the passport of the account.
The user is responsible for all activities that occur during the procedure to avail any service or product
provided by Go2Fly. If the user finds any threat regarding security, they should immediately inform
Go2Fly. Go2Fly will not be responsible for any loss that may be occurred by the user’s end.
Go2Fly reserves the right to make changes or alter the prices or fees of any service or products provided
by us, as well as transaction fees based on certain completed transactions using the services. The users
are expected to comply with the changes in the fees or prices of the products or services.
The company may increase the price in case of any changes in taxes or imposition of the new tax by the
government and shall have to be borne by the customers.
In the rare possibilities, where the customer is cancelling or the reservation not getting confirmed for
any reason, Go2Fly will instantly initiate the refund process and intimate the customer for the same.
Go2Fly will not be obligated to make any replacement for the cancelled or unconfirmed one and further
bookings by the customer will be treated as new transactions.
However, the user can request Go2Fly for a refund against any unutilized or ‘no show’ flight or hotel
booking within 90 days from the date of departure for the flight ticket or the date of check in for the
hotel booking. Go2Fly will immediately initiate the refund, if any applicable, depending on the airline,
hotel and Go2Fly policy.
Any confidential information specifically mentioned by Go2Fly shall not be disclosed by the customer to
anyone or anywhere until and unless required by law or to serve the purpose of this agreement and the
obligations of both the parties therein.
USES OF THE MOBILE NUMBER OF THE USER BY GO2FLY
While registering your User Account, Go2Fly may ask you to register your mobile number for OTP,
booking confirmation, updates on any changes of policy or deals and discounts, payment confirmation,
refund status, cancellation, schedule change or any such other relevant information via SMS or voice
call. Go2Fly may also contact the user on the contact number given by the user while registering the
account for any incomplete itinerary to know and identify the purpose and the preference of the
customer for completing the booking and also to help the user get what he/she requires for the same.
By providing the contact number or Email, the user hereby gives his consent to Go2Fly to communicate
the user via SMS, Voice Call or Email. The communication is not an ‘unsolicited commercial
communication’ as per the guidelines of Telecom Regulation Authority of India (TRAI) or such other
authority of India and abroad. Go2Fly will not be responsible for any damages or losses incurred by the
user by providing the wrong Email Id or Mobile number to Go2Fly while registering or booking any
product or service.
LIABILITIES OF THE USER
Go2Fly is only responsible for the transactions that are made by the users through Go2Fly. But Go2Fly
will not be responsible for screening, censoring, controlling of transactions and whether the transactions
are legal as per the laws of the country or place of the user.
The user shall be committed to abide by the rules and regulations and the guidelines provided by
Go2Fly, which is expected to be changed from time to time depending on the government law or the
The user must confirm that he/she has attained the legal age to enter into a binding contract and is not
barred from availing the services provided by Go2Fly as per the laws of India or other applicable laws.
ADVERTISERS ON GO2FLY OR ITS OTHER ASSOCIATE WEBSITES
It is to inform all the users that Go2Fly does not endorse any advertiser on any of its web pages in any
manner. The linked sites are not under the control of Go2Fly and hence requesting the user that before
undertaking any reliance on such advertiser, verify the accuracy of all information on their own.
Go2Fly does not claim any responsibility in terms of insurance coverage of a product or service and the
insurance provided as a part of the service or product by Go2Fly shall be as per the policy and rules and
regulations of the insurance company.
UNEXPECTED AND INEVITABLE CIRCUMSTANCES
There can be exceptional and inevitable circumstances, where the service operators like airline, hotels
and other transport operators are forced to serve the users and the circumstances may include bad
climatic condition, technical issue, labor unrest, insolvency, business exigencies, route and flight, natural
calamity, fire, strikes, embargoes, life-threatening circumstances like terror attacks, cancellation or
diplomatic unrest between the countries. With the agreement, users agree to show respect towards
such unfavorable situations. If Go2Fly is informed in advance of such situation, it will put all its efforts to
provide alternate service or product or initiate the refund immediately as per its policy and also if
supported and refunded by the respected service operators.
For any such circumstances, Go2Fly will not be responsible and to avail or claim any right or
compensation, the user can interact with the service operators directly.
In rarest of rare cases, if Go2Fly faces any technical issue, the services reserved or booked earlier may go
through or involve substantial modification. In such cases, Go2Fly is responsible to refund the entire
amount received from the customer while booking any product or services provided by Go2Fly.
Go2Fly is not liable for any delay, cancellation, or any other reasons that lead to the non-performance of
the service due to several reasons, omissions of any of its pages or any links.
in case of disagreement of the agreement, as a whole or as a part, is to discontinue using the services after notifying Go2Fly in writing.